Cancellation and Refund Policy
Last updated: November 11, 2026
Wyatt McCain Coaching LLC aims to provide flexibility while respecting scheduled coaching commitments.
These terms apply to private coaching sessions, group coaching programs, and event bookings unless a specific service page states otherwise. The applicable terms will be shown before payment or enrollment, so you can review them before completing a booking.
Cancellation Deadline
Cancellation requests must be submitted at least 48 hours before the scheduled session.
Rescheduling Deadline
Rescheduling requests must also be submitted at least 48 hours in advance.
Missed Appointments
Sessions missed without at least 48 hours' notice are considered completed and are not refunded or rescheduled.
Late Arrivals
Sessions end at the scheduled time regardless of late arrival. If a client has not joined or made contact within 15 minutes of the start time, the session is treated as missed.
Refund Eligibility
For Exclusive Coaching, refunds may be considered on a case-by-case basis. Refund approval is not guaranteed and depends on the circumstances. Group Coaching and event payments follow the specific terms below.
Group Coaching Payments and Refunds
Group Coaching costs $1,500 per participant for the 3-month program, paid in full upfront. Once enrollment is complete, the program fee is non-refundable, including if a participant decides to leave before or during the program. Missed group sessions are not made up.
Event Payments and Refunds
Full payment of the event fee is required 30 days before the event date. Cancellations made more than 30 days before the event, before payment is due, carry no charge, and any payment already made is refunded in full. Cancellations made within 30 days of the event are not eligible for a refund. If Wyatt must cancel, all payments are refunded in full.
Exceptional Circumstances
Genuine emergencies, such as serious illness or a family emergency, may be accommodated with a reschedule or credit at Wyatt's discretion. If Wyatt needs to cancel a coaching session, clients will be offered a reschedule or a full refund for that session. If Wyatt cancels an event, all payments are refunded in full.
How Refunds Are Processed
Where a refund is approved under this policy, it will be issued to the original payment method through the payment processor used at booking. Payments are processed by Stripe. Once a refund is issued, it typically appears on your statement within 5 to 10 business days, depending on your bank or card issuer. Refunds are issued in U.S. dollars (USD), the currency of the original payment; we are not responsible for differences caused by exchange rates or fees charged by your bank.
Questions About This Policy
If you have a question about a specific booking, or need to request a cancellation, rescheduling, or refund, contact [email protected].